Refund and Returns Policy
Aqui está o texto reescrito com o nome “Marketpluss” e em inglês dos Estados Unidos:
Marketpluss: Your Complete Online Electronics Store
Passionate about technology from the start, we founded Marketpluss with the goal of bringing the best electronic products to the comfort of your home. We believe that technology should be accessible to everyone, which is why we offer a wide range of products at unbeatable prices.
On our site, you’ll find everything you need to equip your home, office, or business. Smartphones, laptops, televisions, appliances, tablets, and much more! We work only with well-known brands to ensure the quality and durability of our products.
In addition to offering top-quality products, we also prioritize excellent customer service. Our team of experts is always available to answer your questions and help you find the perfect product for your needs.
We offer various payment methods to make your purchases easier. You can pay with credit card, bank slip, online debit, or PIX. For your convenience, we also offer installment plans with up to 10 interest-free payments.
Delivery and Shipping Times
At Marketpluss, we are committed to delivering your products quickly and securely. Here is information about our shipping times:
- Standard Shipping: Delivery time for capitals and metropolitan areas is 30 business days, while for other regions, it may vary up to 40 business days.
- Express Shipping: Available for capitals and metropolitan areas, with a delivery time of 15 business days.
- Free Shipping: We offer free shipping for orders over a certain amount, with a delivery time of up to 40 business days, depending on the location.
Shipping times are counted from the confirmation of payment. You will receive an email with a tracking code once your order has been dispatched, allowing you to track your delivery status in real-time.
Refund and Return Policy
At Marketpluss, customer satisfaction is our top priority. Here’s our refund and return policy:
- Request Deadline: Customers have up to 7 calendar days from the date of receipt to request a return or refund.
- Return and Refund Conditions: The product must be in perfect condition, without signs of use, and in its original packaging, including all accessories and manuals. The invoice must be sent along with the product. Products with manufacturing defects can be returned within the warranty period, as described on each product’s page.
- Request Process: To request a return or refund, contact our customer service via email at [email protected] or by phone at +13392420520. Provide the reason for the return, order number, and the purchaser’s CPF.
- Product Shipping: After the request, the product should be sent to the address provided by our customer service. Shipping costs will be refunded in cases of manufacturing defects. Upon receiving the product, we will evaluate it to ensure it meets the return and refund conditions.
- Approval and Refund: Once approved, the refund will be processed according to the original payment method:
- Credit Card: The refund will be credited to the card statement within up to 2 billing cycles.
- Bank Slip, Online Debit, and PIX: The amount will be deposited into the customer’s indicated bank account within up to 10 business days.
- Product Exchange: If the customer wishes to exchange the product for another item available in our store, they should inform our team during the request process. The new product will be sent after receiving and evaluating the returned item.
Marketpluss is your trusted online electronics store! Shop securely, receive your products across the U.S., and take advantage of our unbeatable offers.
